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You will know from previous posts on this blog that:
a) I live in Marbella
b) I´ve just bought a new house in Marbella
c) It´s been a record summer for high temperatures in Southern Spain
So, when I ordered the air conditioning for my new home in the first week of June, I didn’t think it would be unrealistic to expect the machine to be installed before the renovation work in my home ended on the 31st July.
If only life were so simple! You see, apparently I need a special wall unit from Panasonic (more about them later!). Not particularly special actually, just smaller than the average kit that they produce. I was told by my air-con man that Panasonic had been lowering their stockpiles due to the recession and that a new unit was being sourced from Barcelona – the unit would be here in my Marbella property no later than the 2nd week of July. OK, just before the August heatwave – that would just about be acceptable.Well, here I am, at the end of August, and the air-con is nowhere to be seen. Delivery was promised for last Tuesday, but apparently Panasonic ´lost´ the machine. An umbrella I could understand, a pair of sunglasses – it´s easy to imagine misplacing such a thing – but not a dirty great big lump of metal!!
It will be here on 3rd September, I´ve now been assured. They found it in Italy (???) - Great, just in time for autumn. How convenient. As long as they´ve been keeping nice and cool in Sorrento…or Sicily,,,,or wherever the heck it´s been!
The thing that makes me laugh (actually, make that ´cry´) is that when we were first informed of the delay, I said to my partner “You know this thing will turn up in September”, because here in Spain you just become accustomed to nothing ever going to plan in August. So i´ve basically been led a merry dance (is that a phrase?), and been lied to since June.
So thanks Panasonic. Thanks for the wonderful service, the false promises, and the fact that you still have the audacity to charge me an extra 600€ for this very ´special´ machine. It had better be worth it!
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